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I sit reading an old employee’s manual . . .

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Chapter One: How to Be Merry All the Time!

Chapter Two: How to Maintain Order!

Chapter Three: How to Casually Avert Catastrophe!

Chapter Four: SMILE!

Chapter Five: A Note on Queue Control!

Chapter Six: Steering Them Toward the Shops!

Chapter Seven: Further Notes on Queue Control!

Chapter Eight: Safety and Litigation Practices!

Chapter Nine: Merriness as a State of Mind!

Chapter Ten: Additional Reading and Useful

Strategies for Queue Control!

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